For account, subscription, or connection issues, submit a ticket through the user panel. Describe what happened and the steps you took to help us investigate and follow up.
Use support tickets for subscription status checks, order and payment issues, client connection troubleshooting, and refund requests. Sign in and open the support center to describe your issue. Return there to provide additional details and check for replies.
Response times depend on the ticket queue and the details that need to be checked. We don't currently publish a fixed response time. Check for replies in the panel after submitting your ticket. For the same issue, please continue using the original ticket so the full history stays together.
No contact email address or Telegram account is listed on this page, so we can't provide details about their availability or response times. For account or order support, please submit a ticket through the user panel.
For subscription, payment, or account matters, contact support through the panel. Don't send your account password or subscription link to unverified contacts.
Before You Submit
Use a specific subject line, such as “Windows client won't connect” or “Subscription status not updated after payment.” Include the relevant details below; there's no need to upload information unrelated to your issue.
Connection issues: Include your device platform, client name, selected region, approximate time the issue occurred, and any error message on screen. Note whether you tried switching routes or local networks.
Order issues: Include the relevant plan, order status shown in the panel, and payment method. If you attach a payment screenshot, hide any unrelated personal or payment details.
Account issues: Explain whether you can't sign in, can't find your subscription, or see something unexpected in the panel. You don't need to provide your password.
Refund requests: Clearly request a refund in your ticket and include the relevant order. VPNMG offers a 60-day money-back guarantee; see the refund policy for details.
Replies & Follow-Up
After submitting your ticket, return to the support center in the user panel to check its status. If you need to add device details, error messages, or troubleshooting results, reply in the original ticket to keep the conversation together.
While your issue is being reviewed, you can check the existing resources. Find common connection and account questions in the Help Center, follow the setup guide to get started, and refer to the refund policy for eligibility details.